Shipping policy

Thank you for shopping with DailyStore. We are committed to delivering your orders safely and as quickly as possible. This Shipping Policy explains our order processing times, shipping timelines, and delivery procedures.

Order Processing

  • Orders are processed within 1–3 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During sale periods or peak seasons, processing times may be slightly longer.

Shipping Time

Once your order has been processed, it is typically delivered within 4–10 business days, depending on your location and courier availability.

Please note that delivery timelines are estimates and may vary due to:

  • Remote delivery locations
  • Weather conditions
  • Public holidays
  • Courier delays
  • Unexpected logistical issues

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • We may offer Free Shipping on selected products or promotional offers from time to time.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS (where applicable) containing your tracking details.

You can use the tracking number to monitor your shipment through the courier partner's tracking portal.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at the time of placing an order.

DailyStore is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses or contact information provided by the customer.

Delivery Attempts

Our courier partners may make multiple delivery attempts. If delivery cannot be completed due to customer unavailability or an incorrect address, the shipment may be returned or cancelled in accordance with the courier partner's policies.

Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to factors beyond our control.

In such cases, we appreciate your patience and will work with our courier partners to ensure your order reaches you as soon as possible.

Damaged or Missing Items

If your order arrives damaged, incomplete, or you receive the wrong product, please contact us within 7 days of delivery.

Please include:

  • Your Order ID
  • Photographs of the package and product
  • A brief description of the issue

We will investigate the matter and provide an appropriate resolution.

Order Cancellation

Orders may be cancelled only before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled. However, you may request a return if your order qualifies under our Refund & Returns Policy.