Refund policy

At DailyStore, we are committed to providing our customers with an exceptional shopping experience. However, we understand that there may be occasions when you are not completely satisfied with your purchase. This Refund & Returns Policy outlines the process for requesting a return or refund.

Refund Eligibility

You may request a return or refund within 15 days of receiving your order.

To be eligible for a refund or return:

  • The item must be unused and in the same condition as received.
  • The product must be returned in its original packaging.
  • A valid proof of purchase, such as your order confirmation or receipt, is required.

Return Process

Step 1: Contact Customer Support

Email us at jaisukhghai8@gmail.com with:

  • Your Order ID
  • Reason for the return
  • Photos of the product (if applicable)

Step 2: Return Instructions

Once your request is reviewed, our support team will provide you with the return instructions and return address, if applicable.

Step 3: Shipping Charges

Customers are responsible for the return shipping costs unless the product received is damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Kindly include:

  • Your Order ID
  • Clear photographs of the product
  • A brief description of the issue

After verification, we will arrange a replacement or issue a full refund, depending on the situation.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Personalized or customized products
  • Gift cards or promotional vouchers
  • Clearance or final sale items
  • Products damaged due to misuse or improper handling after delivery

Refund Processing

Once your returned item is received and inspected, we will notify you via email regarding the status of your refund.

Approved Refunds

Approved refunds will be processed within 7–10 business days to your original payment method.

Rejected Refunds

If your return does not meet our eligibility criteria, we will inform you via email with the reason for rejection.

Late or Missing Refunds

If you have not received your refund after the processing period:

  1. Check your bank account.
  2. Contact your credit card company or payment provider.
  3. Contact your bank, as processing times may vary.

If you still have not received your refund, please contact us at jaisukhghai8@gmail.com.

Order Cancellation

Orders can only be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if your order meets the eligibility criteria outlined in this policy.